First American Business Enterprise (First ABE)
Leading Enterprise IT Growth
Our Services
Rapid Dispatch Services
Nationwide dispatch of qualified technicians to your site. Call or e-mail our 24/7 help desk. A “live” person will answer your call – no prompts or recordings!
Staff Augmentation/IT Support/Telecom Support
First ABS and First ABE provide on-site dedicated technical staff to support your IT infrastructure. Our Project Management services and consultants can be utilized in three, six or 12 month durations.
Installation & Training
We commit to an installation timeframe under a firm, fixed price. First American can either perform a portion of the installation work, or, we can manage the entire project. We also offer on-site and remote training at end user and product administration levels.
IT Maintenance
Services include: trouble tickets on reported issues, remote technical support, on-site dispatch services, troubleshooting system quality issues, applying patches to the software on a quarterly basis and performing moves, adds and changes.
Managed Services
Services include: proactive 24/7 monitoring, alarm generation and notices, proactive resolution, committed service levels (SLAs), advanced reporting, inventory tracking and capacity management.
Database & License Management
We solve complex SW database problems. Liaison with Avaya’s Data Quality Team spanning TDM, VoIP, and Legacy environments.
Strategic Consulting Services
Business Planning, operational process development, and technology domain analysis.
Oracle SBC Implementation
Oracle Gold Partner with certified sales and technicians across admin, configuration and implementation Session Boarder Controllers.
Cloud Services
FABCloudUC™ – Unified Communications as a Service (UCaaS)