Avaya Field Services Engineer – Part Time, Job Description

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Experience: Must have a minimum of 5+ Years of recent Avaya experience

Start Date: Immediate

Position: Part-Time

Pay: Hourly rate of $50-60, based on experience and certifications

Security Clearance: Secret or the ability to obtain

Misc: We welcome ex-military vets.

Location: Tampa Fl/ surrounding area a plus but the opportunity is remote, working from home

Description of Daily Duties:

  • Must understand telephony aspects specifically Avaya well enough to be able to ensure implementation of best practice solutions for voice communications services.
  • Must be able to install, configure, train, troubleshoot and support new implementations, apply the latest patches and upgrades.
  • Comprehensive knowledge of Avaya product line including Communication Manager up to Release 8.x, Session Manager, System Manager, Application Enablement, and related peripherals like G430/G450/G650s and related media cards.
  • Must have working networking knowledge of connectivity of T1s, MPLS, SIP, VoIP, Fiber, etc.
  • Assess customer’s data network as part of the FABS implementation team to ensure satisfactory IP voice quality prior to VoIP installation
  • Provides assessment and troubleshooting support, post-cutover, on a billable basis
  • Working knowledge of software translations for Avaya’s Communications Manager Application. Includes system trunk assignment, phone set feature activation, dial plans, and voicemail subscriber assignment
  • Create and update project deliverable documentation to include system design, As-Builts, Project Support Agreements (PSA) and System Installation Plans (SIP)
  • Working knowledge of MS Server 2016, 2019 and VMware ESXi 6.5+
  • Working closely with military bases implementing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) tasks of the required Avaya installed products.
  • Working closely with the customer in generating Certificate Signing Request (CSRs) for the installed Avaya products.
  • Demonstrated ability to sustain a high performance while handling multiple priorities under pressure.
  • Self-starter, willing to take ownership of projects assigned and work with minimal supervision.
  • Works closely with Resource Coordinators, Management, Project Managers, and other engineers/technicians to review customer requirements and help develop the basis of estimates on quotes, and engineering implementation plans for all project-related initiatives.
  • Analyze system logs and identifying potential issues with the customer’s Telecommunication systems when troubleshooting.
  • Able to work onsite or remotely in our lab doing Pre-Staging of Avaya systems
  • Frequently communicates with team members on upcoming projects, system maintenance activities, and unplanned events to provide support.
  • Communicate all site issues to Tech Team Lead immediately when possible.
  • Must be able to work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work solo with limited supervision and project oversight.
  • Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
  • Proficient with Avaya Provision, Microsoft Word, Excel, Outlook, Visio, and PowerPoint is preferred
  • Strong troubleshooting, critical thinking skills and attention to detail.
  • Excellent communications and documentation skills.
  • Excellent interpersonal, negotiation and client relationship skills.
  • Must be willing to travel up to 75%
  • In between each project you will be back home working remotely until the next project start date which will be negotiated out in advance.

Certifications Required:  

  • Ability to obtain and hold a DoD SECRET Security Clearance
  • CompTIA Security+
  • Certifications Desired:Avaya Certified Implementation Specialist (ACIS) R8
  • Avaya Certified Support Specialist (ACSS) R8

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

Office Manager