First American Business Enterprise

President’s Piece

10 Year Company Anniversary!

I am very happy to report that this May 2019 will be our 10th year in business.   It is with tremendous pride that I can say that the great people we have at First American Business, and those within our partner network, have made it possible for us to not only grow but to prosper in the very competitive telecom landscape.   We have had year after year of increasing sales due to our teams quality and reliable service to the customers we serve.

I want to thank our customers for their dedication and for trusting us to manage and evolve their networks.   We have many small and large customers but to us they are all important and we look forward to serving them as their businesses evolve and continue to grow.

president's piece

As we embark on the start of our second decade I see huge opportunities as we expand our portfolio to Cloud and other technologies.

Trade Shows

2019 has started much like prior years with our participation in various partner trade shows.  For the first half of the year we attended, or will soon be attending, the following amazing events:

  • Avaya Engage Users Group – Jan
  • Converge1 Sales Conference – Feb
  • Enterprise Connect conference – March
  • Ribbon Sales Conference – Apr
  • Alliance-IT Sales Conference – June

We had a booth at C1 and Avaya Engage and are active participants in the others.

Ticketing System

The launch of our newly designed First American Business Ticketing System!   This new ticking system will allow our customers to more easily open and track a ticket with us.   Internally it will allow us to update and report key metrics to allow improvements in our delivery.

Staff Expansion

At First American we continue to attract top talent.  I’m proud to announce the addition of another new full time Avaya Engineer on staff.

Team Retreat

Our second team retreat will be held this year in Clearwater Florida May 7th-May 9th. With a virtual structured business model many of our team members talk daily on the phone but never have a chance to meet their colleagues face to face. Last years team retreat was a huge success, we look forward to our second team session. The team retreat consists of team introductions, success stories, new opportunities, new business strategies and the state of the business plus a little team building exercise.

Thanks to you, our customers– we look forward to supporting you in 2019 and for the next 10 years!



Owner, Managing Partner

Customer Success Story

First American Business Enterprise has just successfully completed a 100+ site and system deployment for a major Fortune 100 financial institution called “Branch Deployment” which also included a major CM7 Upgrade Project.  The project was over 2 years in total and on the very day of the final branch deployment our customer sent us this note which says it all:


Darryle, Mike, Don, Rich, Kim, and Val:

It is hard to express our appreciation for the amazing work you have done.  Thank you all for the endless hours that each of you spent/are spending working nights and weekends for the past two years – benching, data gathering, end user training, deploying phones, installing switches, installing gateways, FDOB support, adds, moves, changes, ordering, tracking and shipping hardware, etc.  Challenges have been numerus – and your ability to adapt to the constant change in procedures has been outstanding. The dedication, professionalism and team effort that each of you have shown has been immensely impressive.  Congratulations on a job well done!


Lauren and Lin:

Lauren, your diligence, dedication and ownership has been a source of inspiration for everyone on the team.  You and Lin have done an outstanding job in keeping the wheels turning and on track for two years – processing 270 Cisco orders – managing and storing HW – plus weekly deliveries; 167 Avaya orders, and 167 site travel arrangements/expenses, managing and delivering billing on time – it’s been absolutely crazy – and not once did we have a travel hiccup or major invoice delay.  Thank you all for your efforts and for an outstanding job.  

*** Mark – again – you should be so very proud of your team – First American has delivered yet another successful job! **

Wishing everyone the best for exciting times ahead.  I am looking forward to our next endeavor together. 


Project Statistics:  Branch Deployment Project:

  • # of sites deployed – 167
  • # of systems deployed per month (max) – 12
  • # of systems reverted back to the old system – zero!
  • # of people on the project – 6 (include PM)
  • # of months -start to finish –22 months
  • # etc. etc. – 2 maternity leaves (diff people)

Project Statistics:  CM7 Upgrade:

  • # of sites upgraded –182
  • # of systems upgraded per month (max) – 45
  • # of people on the project – 4 (include PM)
  • # of months -start to finish –7 months

Getting to Know… Joanna Hunt

You speak with them over the phone frequently, but how well do you really know our amazingly talented employees when so much of our work is completed remotely? FirstABS is on a mission to profile our employees monthly so that you, our valued customer, can get to know us all a little better!

This month, we’d like to introduce you to Joanna Hunt, one of our excellent Resource Coordinators.

Joanna has been with us for 8 years though her background includes 5 years with the Douglas County School System in Douglassville, GA, 6 years with the Federal Aviation Administration in Atlanta, GA, and 4 years with Prudential Real Estate in Douglasville.

She and her husband, Sony, now live and work out of Merritt Island, FL and have 2 sons, Nicholas and Patrick. The people Joanna most admires are her parents, Leroy and Margaret Lunsford.
Joanna enjoys spending time with family and friends at activities such as boating, Golfing, Bunco and watching her favorite movie, Bridgette Jones Diary. Her favorite sports teams to cheer for are Alabama Crimson Tide (Roll Tide!) and the Minnesota Vikings.

FirstABS would like to say a big THANKS to Joanna for all of her hard work, and for letting us spotlight her in this post, and in our most recent Newsletter!

Getting to Know Us

Lauren Thompson

As First American Business Solutions continues to grow so does the need to increase our support staff and make sure our existing
staff are still at the top of their field. Our goal is to always ensure we provide the service our customers expect and deserve.

FirstABS is happy to have Lauren Thompson join our team! Lauren started with FirstABS in June of 2014 as an addition to our Business Development Team. Lauren is a 2009 Florida State Graduate with a MS in Integrated Marketing Communications.

Sean Poppell

Sean Poppell

FirstABS would like to congratulate Technical Consultant and Voice Engineer Sean Poppell for acquiring the Avaya Certified Support Specialist (ACSS) – Avaya Aura® Session Manager and System Manager Certification. This achievement certifies that Sean has the advanced level of technical proficiency necessary to successfully support Avaya Aura Session Manager and System Manager Products. Congrats, Sean, and thank you for continuing to make FirstABS advanced and competitive in our industry!

FirstABS is committed to staying abreast of current technology trends and knowledge so as to always provide the most current, competitive and satisfactory services!

Customer Responsiveness – What to Expect When You’re in Need

Customer Responsiveness is one of the most important aspects of business for FirstABS. When you’re in need, we will be there for you.

So what does Customer Responsiveness mean to you?

For us, it means answering the phone in a timely fashion and returning missed calls quickly, responding to emails promptly, and dispatching qualified technicians rapidly when needed. It means frequently posting and monitoring our blog, newsletter and social media, because we recognize these platforms as our fastest and most efficient way to keep in contact with you and with future clients.

FirstABS is working hard to make these service areas a reality, but as always, we appreciate your feedback and thoughts on our progress.

Do these things fulfill your Customer Responsiveness needs?

To ensure that you are properly equipped to get the answers and tools you need – when you need them, make sure to sign up for our e-Newsletter and click through to link to our social media. The links for our Facebook, Twitter and LinkedIn can be found at the bottom and top of this page. If you need something quickly, contact us and we promise to assist you in a timely and efficient manner!

Getting to Know… Sean Poppell


FirstABS is proud to have staff across the country and features different employees each month to give our clients the opportunity to know us a little better.

This month, meet Sean Poppell, an Engineer/Business Development Specialist at FirstABS.

Sean has been with FirstABS for over three years, working and living in Keystone Heights, Florida. His experience includes 18 years designing, engineering, installing, managing and consulting for Avaya Red and Blue (Nortel) product lines.

Sean is a big fan of all things “water,” as evidenced by his favorite book, The Old Man and the Sea, and favorite movie, The Hunt for Red October. In his spare time, he enjoys fishing, hunting, watching his favorite college team (Florida Gators) and spending time with family and friends.

Sean is community-minded, and is a volunteer firefighter and active supporter for autism related charities.

According to Sean, his wife is his inspiration. She is, “my anchor that holds me in place no matter how rough the seas may get.”