Getting to Know Us

Lauren Thompson

As First American Business Solutions continues to grow so does the need to increase our support staff and make sure our existing
staff are still at the top of their field. Our goal is to always ensure we provide the service our customers expect and deserve.

FirstABS is happy to have Lauren Thompson join our team! Lauren started with FirstABS in June of 2014 as an addition to our Business Development Team. Lauren is a 2009 Florida State Graduate with a MS in Integrated Marketing Communications.
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Sean Poppell

Sean Poppell

FirstABS would like to congratulate Technical Consultant and Voice Engineer Sean Poppell for acquiring the Avaya Certified Support Specialist (ACSS) – Avaya Aura® Session Manager and System Manager Certification. This achievement certifies that Sean has the advanced level of technical proficiency necessary to successfully support Avaya Aura Session Manager and System Manager Products. Congrats, Sean, and thank you for continuing to make FirstABS advanced and competitive in our industry!

FirstABS is committed to staying abreast of current technology trends and knowledge so as to always provide the most current, competitive and satisfactory services!

Customer Responsiveness – What to Expect When You’re in Need

Customer Responsiveness is one of the most important aspects of business for FirstABS. When you’re in need, we will be there for you.

So what does Customer Responsiveness mean to you?

For us, it means answering the phone in a timely fashion and returning missed calls quickly, responding to emails promptly, and dispatching qualified technicians rapidly when needed. It means frequently posting and monitoring our blog, newsletter and social media, because we recognize these platforms as our fastest and most efficient way to keep in contact with you and with future clients.

FirstABS is working hard to make these service areas a reality, but as always, we appreciate your feedback and thoughts on our progress.

Do these things fulfill your Customer Responsiveness needs?

To ensure that you are properly equipped to get the answers and tools you need – when you need them, make sure to sign up for our e-Newsletter and click through to link to our social media. The links for our Facebook, Twitter and LinkedIn can be found at the bottom and top of this page. If you need something quickly, contact us and we promise to assist you in a timely and efficient manner!

Getting to Know… Sean Poppell

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FirstABS is proud to have staff across the country and features different employees each month to give our clients the opportunity to know us a little better.

This month, meet Sean Poppell, an Engineer/Business Development Specialist at FirstABS.

Sean has been with FirstABS for over three years, working and living in Keystone Heights, Florida. His experience includes 18 years designing, engineering, installing, managing and consulting for Avaya Red and Blue (Nortel) product lines.

Sean is a big fan of all things “water,” as evidenced by his favorite book, The Old Man and the Sea, and favorite movie, The Hunt for Red October. In his spare time, he enjoys fishing, hunting, watching his favorite college team (Florida Gators) and spending time with family and friends.

Sean is community-minded, and is a volunteer firefighter and active supporter for autism related charities.

According to Sean, his wife is his inspiration. She is, “my anchor that holds me in place no matter how rough the seas may get.”