Experience: Must have a minimum of 5+ Years of recent Avaya experience

Start Date: Immediate

Position: Part-Time

Pay: Hourly rate of $50-60, based on experience and certifications

Security Clearance: Secret or the ability to obtain

Misc: We welcome ex-military vets.

Location: Tampa Fl/ surrounding area a plus but the opportunity is remote, working from home

Description of Daily Duties:

• Must understand telephony aspects specifically Avaya well enough to be able to ensure implementation of best practice solutions for voice communications services.
• Must be able to install, configure, train, troubleshoot and support new implementations, apply the latest patches and upgrades.
• Comprehensive knowledge of Avaya product line including Communication Manager up to Release 8.x, Session Manager, System Manager, Application Enablement, and related peripherals like G430/G450/G650s and related media cards.
• Must have working networking knowledge of connectivity of T1s, MPLS, SIP, VoIP, Fiber, etc.
• Assess customer’s data network as part of the FABS implementation team to ensure satisfactory IP voice quality prior to VoIP installation
• Provides assessment and troubleshooting support, post-cutover, on a billable basis
• Working knowledge of software translations for Avaya’s Communications Manager Application. Includes system trunk assignment, phone set feature activation, dial plans, and voicemail subscriber assignment
• Create and update project deliverable documentation to include system design, As-Builts, Project Support Agreements (PSA) and System Installation Plans (SIP)
• Working knowledge of MS Server 2016, 2019 and VMware ESXi 6.5+
• Working closely with military bases implementing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) tasks of the required Avaya installed products.
• Working closely with the customer in generating Certificate Signing Request (CSRs) for the installed Avaya products.
• Demonstrated ability to sustain a high performance while handling multiple priorities under pressure.
• Self-starter, willing to take ownership of projects assigned and work with minimal supervision.
• Works closely with Resource Coordinators, Management, Project Managers, and other engineers/technicians to review customer requirements and help develop the basis of estimates on quotes, and engineering implementation plans for all project-related initiatives.
• Analyze system logs and identifying potential issues with the customer’s Telecommunication systems when troubleshooting.
• Able to work onsite or remotely in our lab doing Pre-Staging of Avaya systems
• Frequently communicates with team members on upcoming projects, system maintenance activities, and unplanned events to provide support.
• Communicate all site issues to Tech Team Lead immediately when possible.
• Must be able to work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work solo with limited supervision and project oversight.
• Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
• Proficient with Avaya Provision, Microsoft Word, Excel, Outlook, Visio, and PowerPoint is preferred
• Strong troubleshooting, critical thinking skills and attention to detail.
• Excellent communications and documentation skills.
• Excellent interpersonal, negotiation and client relationship skills.
• Must be willing to travel up to 75%
• In between each project you will be back home working remotely until the next project start date which will be negotiated out in advance.

Certifications Required:  

• Ability to obtain and hold a DoD SECRET Security Clearance
• CompTIA Security+
• Certifications Desired:Avaya Certified Implementation Specialist (ACIS) R8
• Avaya Certified Support Specialist (ACSS) R8

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

First American Business is seeking an experienced and dedicated Program Manager. This position’s goal is helping the organization stay on schedule, on budget, and ultimately on an upward trajectory of growth and success. This position focuses on implementing strategic tasks that align new programs with an organization’s business strategy and goals. The job description focuses on high levels of coordination, delegation, and more.

You will be tasked with developing programs to support the organization’s strategic direction, as well as creating and managing long term goals. You will also oversee developing budgets and operating plans for programs and writing program funding proposals.

To be successful in this role, you will need to have prior experience in both program management and team management. A bachelor’s degree or at least 10 years of Program and Project Management is required.

Program Manager Responsibilities

• Organizing programs and activities in accordance with the mission and goals of the organization.
• Developing new programs to support the strategic direction of the organization.
• Creating and managing long-term goals.
• Developing a budget and operating plan for the program.
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Writing program funding proposals to guarantee uninterrupted delivery of services.
• Managing a team with a diverse array of talents and responsibilities.
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Working on strategy with the marketing team.

Program Manager Requirements

• A bachelor’s degree or at least 10 years of Program and Project Management is required.

• Proven experience in program management.
• Proven stakeholder management skills.
• Proven experience managing a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Understanding of project management.
• Highly analytical and organized
• Great negotiators and influencers
• Adept at conflict resolution
• Creative problem solvers
• Outstanding planning, resource, and stakeholder managers
• Able to see the bigger picture and sell their vision

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

Download pdf