Office Manager

Office managers essentially ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff. This position will be responsible for assisting with or developing intra-office communication protocols, streamlining administrative procedures, over time office staff supervision and task delegation. Assisting with and or performing Accounts Payable and Accounts Receivables task. Ensure Pension Plan, Workers Comp audits and Insurance requirements are properly managed. We’re looking for an energetic professional who doesn’t mind wearing multiple hats and is comfortable with a fast-paced environment

Key skills for office managers

  • Reliability and discretion: you will often learn of confidential matters
  • Adaptability
  • Proficiency in MS Office Suite and using a range of software packages
  • Experience with scheduling, budgeting, and payroll
  • Excellent written and verbal skills
  • Communication, negotiation, and relationship-building skills
  • Organizational skills
  • IT skills
  • Problem solving skills
  • Initiative
  • Leadership and the ability to ‘make things happen’ “Team Player”
  • Encourage a positive work environment and culture for all employees                                                      

Task may include but not limited to:

  • Create and send reports to the Director of Operations as required
  • Coordinate staff schedules, training, and onboarding
  • Monitor employee activities and provide guidance where needed
  • Work with Resource Coordinators the AP/AR team:
  • Prepare for and comply with Workers Comp audits 2x/year
  • Preparing letters, presentations, and reports
  • Supervising and monitoring the work of administrative staff
  • Managing office budgets
  • Liaising with staff, suppliers, and clients
  • Implement and maintain procedures/office administrative systems
  • Delegating tasks to junior employees
  • Ensuring that Employee Handbook and health and safety policies are up to date
  • Attend meetings with senior management
  • Assist the organization’s HR function by keeping personnel records up to date, arranging interviews and so on.
  • Cost accounting for projects
  • 401k, eligibility, coordinate sign ups with Pension Plan administrators and ensure employee distributions are accurate and up to date.
  • General HR, employee docs, employee set up, I9’s, w9’s and w2’s, etc
  • Support contracts updates, oversee invoicing for projects and contracts
  • Provide w9 & FEIN info to accountant for subs and 1099 folks
  • Record payments and checks as received
  • Work with Staff and Ticketing system administrator as issues arise or updates needed
  • Payroll
    • Tracking/recording hours
    • Set up new states SIU and Withholding Following all state guidelines/laws
    • Perform monthly payroll task with Payroll system and company

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

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Program Manager

First American Business is seeking an experienced and dedicated Program Manager. This position’s goal is helping the organization stay on schedule, on budget, and ultimately on an upward trajectory of growth and success. This position focuses on implementing strategic tasks that align new programs with an organization’s business strategy and goals. The job description focuses on high levels of coordination, delegation, and more.

You will be tasked with developing programs to support the organization’s strategic direction, as well as creating and managing long term goals. You will also oversee developing budgets and operating plans for programs and writing program funding proposals.

To be successful in this role, you will need to have prior experience in both program management and team management. A bachelor’s degree or at least 10 years of Program and Project Management is required.

Program Manager Responsibilities

  • Organizing programs and activities in accordance with the mission and goals of the organization.
  • Developing new programs to support the strategic direction of the organization.
  • Creating and managing long-term goals.
  • Developing a budget and operating plan for the program.
  • Developing an evaluation method to assess program strengths and identify areas for improvement.
  • Writing program funding proposals to guarantee uninterrupted delivery of services.
  • Managing a team with a diverse array of talents and responsibilities.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
  • Implementing and managing changes and interventions to ensure project goals are achieved.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Producing accurate and timely reporting of program status throughout its life cycle.
  • Analyzing program risks.
  • Working on strategy with the marketing team.

Program Manager Requirements

  • A bachelor’s degree or at least 10 years of Program and Project Management is required.
  • Proven experience in program management.
  • Proven stakeholder management skills.
  • Proven experience managing a team.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Understanding of project management.
  • Highly analytical and organized
  • Great negotiators and influencers
  • Adept at conflict resolution
  • Creative problem solvers
  • Outstanding planning, resource, and stakeholder managers
  • Able to see the bigger picture and sell their vision

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

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Avaya application Engineer

Avaya application Engineer Job Description

Experience: Must have a minimum of 7+ Years of recent Avaya experience

Certifications: Current Avaya ACIS and ACSS required

Start Date: Immediate

Position: Full-Time

Pay: $95,000 to $120,000 based on experience and certifications

Security Clearance: Secret or the ability to obtain

Misc: We welcome ex-military vets.

Location: Tampa Fl/ surrounding area a plus but the opportunity is remote, working from home

Description of Daily Duties:

  • Must understand telephony aspects specifically Avaya well enough to be able to ensure implementation of best practice solutions for voice communications services.
  • Must be able to design, install, configure, train, troubleshoot and support new implementations, apply the latest patches and upgrades.
  • Comprehensive knowledge of Avaya product line including Communication Manager up to Release 8.x, Session Manager, System Manager, IX Messaging, Session Border Control, Application Enablement, and related peripherals like G430/G450/G650s and related media cards.
  • Must have networking knowledge of connectivity of T1s, MPLS, SIP, VoIP, Fiber, etc.
  • Must have working knowledge of MS Server 2016, 2019 and VMware ESXi 6.5+
  • Working closely with military bases providing DOD Military Unique Deployment Guide (MUDG) / Joint Interoperability Certification and Assessment (JITC) of the required Avaya installed products.
  • Working closely with the customer in generating Certificate Signing Request (CSRs) for the installed Avaya products.
  • Demonstrated ability to sustain a high performance while handling multiple priorities under pressure.
  • Self-starter, willing to take ownership of the projects you are assigned and work with minimal supervision.
  • Works closely with Resource Coordinators, Management, Project Managers, and other  engineers/technicians to review customer requirements and help develop the basis of estimates on quotes, and engineering implementation plans for all project-related initiatives.
  • Analyze system logs and identifying potential issues with the customer’s Telecommunication systems when troubleshooting.
  • Able to work onsite or remotely in our lab doing Pre-Staging of Avaya systems
  • Frequently communicates with team members on upcoming projects, system maintenance activities, and unplanned events to provide support.
  • Monitors New Ticketing System queues actively to ensure customer tickets and service requests are promptly addressed.
  • Communicates all site communications into our New Ticketing System within 8 business hours.
  • Communicate all site issues to Tech Team Lead immediately when possible.
  • Must be able to work well with other team members in a collaborative manner, fostering learning and knowledge sharing to complete projects and equally be able to work solo with limited supervision and project oversight.
  • Promptly responds to all critical/high and/or incidents tickets or service requests and resolves within service level targets and/or scheduled time frames.
  • Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
  • Applies comprehensive knowledge and thorough understanding of concepts, principles, and technical capabilities investigates and resolves direct and vendor incidents through maintenance contracts.
  • Participates in the development of policies and procedures to achieve specific company goals.
  • Strong troubleshooting, critical thinking skills and attention to detail.
  • Excellent communications and documentation skills.
  • Excellent interpersonal, negotiation and client relationship skills.
  • Must be willing to travel up to 35%-50%
  • In between each project you will be back home working remotely until the next project start date which will be negotiated out in advance.

Certifications Required:

  • Government Clearance: Active Secret or higher
  • Security+ (Preferred)
  • Avaya Certified Implementation Specialist (ACIS) R8
  • Avaya Certified Support Specialist (ACSS) R8

Certifications Requested:

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Cisco Unified Communications Manager v14 (CUCM) (Call Manager)

First American Business Solutions is a certified small disadvantage business. We are a WBENC-Certified Women’s Business Enterprises and First American Business Enterprise is a nationwide North American based IT & telecom services company targeting the enterprise market. Business was Incorporated in 2009 supporting Nortel but expanded rapidly to other Voice Solutions. We specialize in Telecommunications & IT services: Primarily supporting Nortel and Avaya solutions and applications.100% of our employees are U.S. Citizens and we are Headquartered out of Tampa Florida

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