President’s Piece
10 Year Company Anniversary!
I am very happy to report that this May 2019 will be our 10th year in business. It is with tremendous pride that I can say that the great people we have at First American Business, and those within our partner network, have made it possible for us to not only grow but to prosper in the very competitive telecom landscape. We have had year after year of increasing sales due to our teams quality and reliable service to the customers we serve.
I want to thank our customers for their dedication and for trusting us to manage and evolve their networks. We have many small and large customers but to us they are all important and we look forward to serving them as their businesses evolve and continue to grow.
As we embark on the start of our second decade I see huge opportunities as we expand our portfolio to Cloud and other technologies.
Trade Shows
2019 has started much like prior years with our participation in various partner trade shows. For the first half of the year we attended, or will soon be attending, the following amazing events:
- Avaya Engage Users Group – Jan
- Converge1 Sales Conference – Feb
- Enterprise Connect conference – March
- Ribbon Sales Conference – Apr
- Alliance-IT Sales Conference – June
We had a booth at C1 and Avaya Engage and are active participants in the others.
Ticketing System
The launch of our newly designed First American Business Ticketing System! This new ticking system will allow our customers to more easily open and track a ticket with us. Internally it will allow us to update and report key metrics to allow improvements in our delivery.
Staff Expansion
Team Retreat
Our second team retreat will be held this year in Clearwater Florida May 7th-May 9th. With a virtual structured business model many of our team members talk daily on the phone but never have a chance to meet their colleagues face to face. Last years team retreat was a huge success, we look forward to our second team session. The team retreat consists of team introductions, success stories, new opportunities, new business strategies and the state of the business plus a little team building exercise.
Thanks to you, our customers– we look forward to supporting you in 2019 and for the next 10 years!
Sincerely,
Mark
Owner, Managing Partner
