Customer Success Story
First American Business Enterprise has just successfully completed a 100+ site and system deployment for a major Fortune 100 financial institution called “Branch Deployment” which also included a major CM7 Upgrade Project. The project was over 2 years in total and on the very day of the final branch deployment our customer sent us this note which says it all:
Darryle, Mike, Don, Rich, Kim, and Val:
It is hard to express our appreciation for the amazing work you have done. Thank you all for the endless hours that each of you spent/are spending working nights and weekends for the past two years – benching, data gathering, end user training, deploying phones, installing switches, installing gateways, FDOB support, adds, moves, changes, ordering, tracking and shipping hardware, etc. Challenges have been numerus – and your ability to adapt to the constant change in procedures has been outstanding. The dedication, professionalism and team effort that each of you have shown has been immensely impressive. Congratulations on a job well done!
Lauren and Lin:
Lauren, your diligence, dedication and ownership has been a source of inspiration for everyone on the team. You and Lin have done an outstanding job in keeping the wheels turning and on track for two years – processing 270 Cisco orders – managing and storing HW – plus weekly deliveries; 167 Avaya orders, and 167 site travel arrangements/expenses, managing and delivering billing on time – it’s been absolutely crazy – and not once did we have a travel hiccup or major invoice delay. Thank you all for your efforts and for an outstanding job.
*** Mark – again – you should be so very proud of your team – First American has delivered yet another successful job! **
Wishing everyone the best for exciting times ahead. I am looking forward to our next endeavor together.
Project Statistics: Branch Deployment Project:
- # of sites deployed – 167
- # of systems deployed per month (max) – 12
- # of systems reverted back to the old system – zero!
- # of people on the project – 6 (include PM)
- # of months -start to finish –22 months
- # etc. etc. – 2 maternity leaves (diff people)
Project Statistics: CM7 Upgrade:
- # of sites upgraded –182
- # of systems upgraded per month (max) – 45
- # of people on the project – 4 (include PM)
- # of months -start to finish –7 months