First American Business Enterprise (First ABE)
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First American Business Enterprise
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Microsoft’s Lync surging as PBX choice in North America
/in NewsOrlando — Microsoft’s Lync communications platform is making big gains as the IP PBX of choice, particularly in North America and particularly among larger businesses, Enterprise Connect attendees were told. Lync ranks 11th worldwide among IP PBX vendors, but comes in No.3 in North America among businesses with more than 100 phone extensions, according to […]
Mitel Takes Aim at Avaya With ShoreTel Bid
/in NewsAnyone thinking about signing a deal with ShoreTel for unified communications gear might want to take a closer look now that Mitel has made public its hopes to buy the company. Mitel says it’s prepared to pay 24% over the price last Friday of ShoreTel stock (about $540 million), but ShoreTel says no and won’t […]
Keeping the Nortel CS1000 Alive
/in NewsAvaya’s announcement of a “final release” of Nortel CS1000 at version R7.6 appears to have left these customers with one choice: rip and replace. Enterprises that have Nortel CS1000 platforms and phones were hit hard by the Nortel’s bankruptcy. When Nortel’s telecom related assets were acquired by Avaya and GENBAND, the CS1000 customers became dependent […]
Trends in UC and PBX
/in NewsUnified communications market up 27% from a year ago; PBX market continues to take hits —Market research firm Infonetics Research released its 1st quarter 2014 (1Q14) Enterprise Unified Communications and Voice Equipment report, which tracks PBX phone systems, voice over IP gateways, unified communications (UC) applications, and IP phones. ENTERPRISE TELEPHONY AND UC MARKET HIGHLIGHTS […]
Will the Office Desk Phone Die?
/in NewsTraditional PBX vendors hope not. How about a “Hard MAC”? Not the Apple product but the move, add or change. Need one of those? There was a time not long ago where most all of us drove into the office every day, sat at a desk and did our work. And we spent a whole […]
First Impressions Count
/in NewsEveryone knows that first impressions are important for businesses and individuals alike. What you should be asking yourself is this: What sort of impression is my company making? A company must represent itself well on many fronts: to prospective employees, to business partners, to larger organizations etc… Part of your impression includes your technological abilities […]
Customer Responsiveness – What to Expect When You’re in Need
/in News, Our CompanyCustomer Responsiveness is one of the most important aspects of business for FirstABS. When you’re in need, we will be there for you. So what does Customer Responsiveness mean to you? For us, it means answering the phone in a timely fashion and returning missed calls quickly, responding to emails promptly, and dispatching qualified technicians […]
Taking a Deeper Look into IP Office
/in NewsDid you know FirstABS now provides a full Avaya IP Office solution for our key channel partners? We have developed a customized program designed to help our customers with hundreds of locations. The FirstABS IP Office offers several advantages to help keep you productive and profitable, including: Project Coordination • FirstABS will provide a Project […]
We Now Provide Full Support on CS-2100/SL100
/in NewsAt FirstABS, we continually seek opportunities to increase our value to our customers. We are proud to announce that FirstABS now provides full support on SC-2100/SL100. Unified Communications (UC) brings the future to us now by integrating all of your real-time communications services. In addition to providing full CS-2100/SL100 support, we are working tirelessly to […]