Open A Ticket!
Welcome to the First American Business new ticketing system! During the past year, our back office team has been busy designing and streamlining their processes to be more efficient than ever.
To keep up with the growth in our Enterprise (First ABE) and Government solutions (First ABS) groups we felt it was important to modernize how we open, track and close customer tickets.
Our customers can call us, email us and very soon will be able to long into our custom portal to open a Service Request. These requests can be Moves, Adds and Changes (MACS) or to report an outage. In either case the new FABSTickingSystem.com will be the centralize location for recording and reporting requests.
If a customer opens a ticket, we immediately record the relevant information including the caller and company information. More than likely the company information will be prepopulated as well as the caller information. Our Engineering team will be alerted to the issue and begin trouble shooting. When the engineer records status information while working an issue, an email will be auto generated to the caller to inform them of the status change. In real time!
In addition to standard ticket tracking and reporting the new FAB Ticketing System has a billing and financial tracking component. An overall Accounting function is tied into the tickets we fulfil. If we have a subcontractor work a job, the new system will generate the work order to start the effort and when complete, it will be used to track invoices received. In turn we will invoice our end customer (per our contract terms) all within the new system as well.