Last year Google announced its open source platform for machine learning, giving developers access to one of the most powerful machine learning platforms created. Google is moving to become a machine learning company. The core of Contact Center AI is conversational. “Human-like” interactions to improve conversation and the customer experience. The development suite of code […]
Coronavirus Support When things get tough our team gets going. The Coronavirus has impacted virtually everyone everywhere. Last Month one our very own Resource Coordinators (affectionately known as “the Mask Lady”) proactively sprang into action and started to make protective face masks for people in need and even sending some to our own team members […]
https://firstabe.com/wp-content/uploads/2020/04/fab-in-action-1.jpg6281200admin/wp-content/uploads/2017/05/Logo-e1494168890244.pngadmin2020-04-21 01:35:532020-04-22 19:36:26First American Business in Action
Dealing with the Coronavirus Things have changed in the business world, and our communities, due to the global pandemic that none of us could have foreseen. People talk about a “new normal” but we will need to see how the virus plays out over time. The one thing we do know for sure is that […]
Spring 2020! It was the spring of last year that our newsletter featured information about our 10 years anniversary. It’s hard to believe we have now reached the year 1 milestone of our second decade! Things have changed in the business world, and our communities, due to the global pandemic that none of us could […]
Google published its revenue structure which shows that its cloud business booked revenues of $9 billion in 2019. IBM showed $21 billion of sales in the cloud segment, for 2019. Yet, industry watchers believe Google is really the 3rd largest pure cloud provider and IBM is much lower on the food chain, somewhere near number 5 […]
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Now more than 5 million paying businesses are using G Suite to work faster, smarter, and more collaboratively— from small businesses to big companies like Verizon, Colgate-Palmolive, and Keller Williams. In the past year alone, 1 million new customers have signed up for G Suite. What is G Suite? It is a suite of cloud computing, productivity and collaboration tools, software and products developed by Google […]
https://firstabe.com/wp-content/uploads/2020/02/1936735-Medium.jpg10001500admin/wp-content/uploads/2017/05/Logo-e1494168890244.pngadmin2020-02-25 16:01:292020-02-25 16:55:37Can Google “G Suite” take over Microsoft’s hold of the Productivity tool market?
It has been 9 months since we launched our new Cloud offer and we are proud to announce that we have 3 major customer locations up and operational: San Francisco, San Diego and Nashville. The beauty of cloud is not only do we have office locations supported but we have individual remote workers throughout the […]
Twilio is a cloud based service that enables powerful communication between mobile devices, applications, services, and systems throughout the business in order to bridge the gap between conventional (legacy) communications. Twilio is a cloud communications platform as a service (CPaaS) company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and […]
First American Business is excited to announce the launch of its new Lab in Tampa Bay Florida in September 2019. IT environments are getting more complex with the expansion of technology. No place is that more evident than Telecom. Contact Center environments are extremely integrated with multivendor technology from companies like, Avaya, Nice, and Verint. […]
Open A Ticket! Welcome to the First American Business new ticketing system! During the past year, our back office team has been busy designing and streamlining their processes to be more efficient than ever. To keep up with the growth in our Enterprise (First ABE) and Government solutions (First ABS) groups we felt it was […]
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Telecom (AI) – Artificial Intelligence
/in News /by adminLast year Google announced its open source platform for machine learning, giving developers access to one of the most powerful machine learning platforms created. Google is moving to become a machine learning company. The core of Contact Center AI is conversational. “Human-like” interactions to improve conversation and the customer experience. The development suite of code […]
First American Business in Action
/in News, Our Company /by adminCoronavirus Support When things get tough our team gets going. The Coronavirus has impacted virtually everyone everywhere. Last Month one our very own Resource Coordinators (affectionately known as “the Mask Lady”) proactively sprang into action and started to make protective face masks for people in need and even sending some to our own team members […]
Remote Workers
/in News, Our Company /by adminDealing with the Coronavirus Things have changed in the business world, and our communities, due to the global pandemic that none of us could have foreseen. People talk about a “new normal” but we will need to see how the virus plays out over time. The one thing we do know for sure is that […]
President’s Piece
/in News, Our Company /by adminSpring 2020! It was the spring of last year that our newsletter featured information about our 10 years anniversary. It’s hard to believe we have now reached the year 1 milestone of our second decade! Things have changed in the business world, and our communities, due to the global pandemic that none of us could […]
The Cloud: Who is ….ahh, #3 in revenue?
/in News /by adminGoogle published its revenue structure which shows that its cloud business booked revenues of $9 billion in 2019. IBM showed $21 billion of sales in the cloud segment, for 2019. Yet, industry watchers believe Google is really the 3rd largest pure cloud provider and IBM is much lower on the food chain, somewhere near number 5 […]
Can Google “G Suite” take over Microsoft’s hold of the Productivity tool market?
/in News /by adminNow more than 5 million paying businesses are using G Suite to work faster, smarter, and more collaboratively— from small businesses to big companies like Verizon, Colgate-Palmolive, and Keller Williams. In the past year alone, 1 million new customers have signed up for G Suite. What is G Suite? It is a suite of cloud computing, productivity and collaboration tools, software and products developed by Google […]
Cloud Update!
/in News /by adminIt has been 9 months since we launched our new Cloud offer and we are proud to announce that we have 3 major customer locations up and operational: San Francisco, San Diego and Nashville. The beauty of cloud is not only do we have office locations supported but we have individual remote workers throughout the […]
Twilio Who?
/in News /by adminTwilio is a cloud based service that enables powerful communication between mobile devices, applications, services, and systems throughout the business in order to bridge the gap between conventional (legacy) communications. Twilio is a cloud communications platform as a service (CPaaS) company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls, send and receive text messages, and […]
New Lab
/in News /by adminFirst American Business is excited to announce the launch of its new Lab in Tampa Bay Florida in September 2019. IT environments are getting more complex with the expansion of technology. No place is that more evident than Telecom. Contact Center environments are extremely integrated with multivendor technology from companies like, Avaya, Nice, and Verint. […]
New Ticketing System
/in News /by adminOpen A Ticket! Welcome to the First American Business new ticketing system! During the past year, our back office team has been busy designing and streamlining their processes to be more efficient than ever. To keep up with the growth in our Enterprise (First ABE) and Government solutions (First ABS) groups we felt it was […]